1. Introduction Welcome to MXEats. By accessing or using our platform, mobile applications, and services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any orders.
2. Account Registration To use certain features of our service, you must register for an account. You agree to provide accurate, current, and complete information and to keep your login credentials secure. You are responsible for all activities that occur under your account.
3. Orders and Payments
All orders placed through the platform are subject to acceptance by the participating restaurant/store.
Prices and delivery charges are displayed at checkout. Payment can be made using available online payment methods or Cash on Delivery (COD) where applicable.
Once an order is confirmed, cancellations or modifications may be subject to cancellation fees depending on the order preparation status.
4. Delivery Policy Delivery times provided are estimates and may vary due to traffic, weather, or operational conditions. Delivery personnel will make reasonable efforts to deliver your order to the address provided at checkout.
5. Refunds and Cancellations Refund requests for missing, incorrect, or damaged items must be submitted through our customer support within the timeframe specified in our Refund Policy. Refunds will be processed according to our standard operating guidelines.
6. User Conduct You agree not to misuse the platform, engage in fraudulent transactions, or abuse our delivery partners or store personnel. We reserve the right to suspend or terminate accounts that violate these terms.
7. Limitation of Liability MXEats acts as a platform connecting customers, stores, and delivery partners. We are not responsible for the quality, safety, or preparation of items provided by independent restaurants or stores.
8. Changes to Terms We reserve the right to modify these Terms and Conditions at any time. Updated terms will take effect immediately upon being posted to this page.
