Welcome to MXEats. This Privacy Policy explains how MXEats ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website, mobile application, and food delivery services (collectively, the "Services").
By accessing or using MXEats, you agree to the practices described in this Privacy Policy.
We may collect the following types of information when you use our Services:
When you create an account, place an order, or contact us, we may collect:
Full name
Email address
Phone number
Delivery address
Billing address
Account login information
Profile information
Order and transaction details
Communication preferences
When you make a payment, payment information may be processed by our third-party payment service providers.
We may receive limited payment-related information, such as transaction status, payment method, and transaction reference number. We generally do not store your complete credit/debit card number or banking credentials on our servers.
If you enable location services, we may collect your location information to:
Identify nearby restaurants
Improve delivery accuracy
Provide delivery tracking
Estimate delivery times
Improve our Services
You can disable location access through your device settings, although certain features may not work properly.
We may automatically collect information about the device and how you interact with our Services, including:
IP address
Device type
Operating system
Browser type
App version
Unique device identifiers
Pages or features accessed
Date and time of visits
General usage and interaction data
We may use cookies and similar technologies to collect some of this information.
MXEats may use your information to:
Create and manage your account
Process and deliver food orders
Connect customers with restaurants and delivery partners
Process payments and refunds
Provide order confirmations and delivery updates
Track deliveries where applicable
Respond to customer support requests
Personalize your experience
Improve our website, application, and Services
Detect and prevent fraud, misuse, and unauthorized activity
Maintain the security of our Services
Send service-related communications
Send promotional communications where permitted by law
Comply with applicable legal and regulatory requirements
We do not sell your personal information as a standalone product.
We may share information with trusted third parties when necessary to provide and operate our Services, including:
We may provide restaurants with information necessary to prepare and fulfill your order, such as your name, order details, and delivery information.
We may share relevant information with delivery personnel or delivery partners so that your order can be delivered successfully.
Payment information may be shared with third-party payment processors to securely process transactions.
We may use third-party providers for services such as:
Hosting and cloud infrastructure
Analytics
Customer support
Communication and notifications
Fraud prevention
Maps and location services
Technical support
These providers may process information on our behalf and are expected to use it only for the services they provide to us.
We may disclose information when required to do so by law, regulation, legal process, court order, or governmental authority, or when reasonably necessary to protect our rights, users, property, or safety.
If MXEats is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
MXEats may use cookies, pixels, local storage, and similar technologies to:
Keep you signed in
Remember preferences
Understand how users interact with our Services
Improve website performance
Analyze traffic and usage
Provide relevant communications or advertisements where applicable
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.
We may contact you through email, SMS, phone calls, push notifications, or other communication methods regarding:
Account activity
Order confirmations
Delivery updates
Payment or refund information
Customer support
Security alerts
Service updates
Where permitted by applicable law, we may also send promotional communications.
You may opt out of promotional emails or messages by using the unsubscribe option provided or by contacting us. You may continue to receive essential service-related communications.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
Provide our Services
Maintain business and transaction records
Resolve disputes
Prevent fraud and abuse
Meet legal, tax, accounting, and regulatory obligations
Enforce our agreements
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where processing is based on consent
Object to certain processing activities
Request restriction of processing in applicable circumstances
Request a copy of certain personal information
Opt out of promotional communications
To exercise your rights, please contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
MXEats is not intended for children who are below the minimum age required to use the Services under applicable law.
We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Our Services may contain links to websites, applications, payment providers, restaurants, or other third-party services.
We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policies of those third parties before providing them with your information.
Depending on where our service providers and technology infrastructure are located, your information may be processed or stored in countries other than your country of residence.
Where required by applicable law, we will take appropriate measures to protect personal information transferred across jurisdictions.
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements.
When we make changes, we may update the Effective Date at the top of this policy. Where required by law, we will provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
MXEats
Email: [Insert Privacy Email]
Address: [Insert Business Address]
Phone: [Insert Contact Number]
By using MXEats, you acknowledge that you have read and understood this Privacy Policy.
